Preface
Complaints and Claims
Objectives.
Brainstorming
Situational Conversations
Conversation 1 Making a Complaint on Wrong
Delivery
Conversation 2 Lodging a Claim on Inferior Quality
Conversation 3 Refusing a Claim on Poor Packing
Conversation 4 Meeting Each Other HalfWay
Passage
Useful Sentences
Filing a Complaint or a Claim
Entertaining a Claim
Refusing a Claim
Meeting Each Other Half Way
PracticalTrairung
Business Cases
Settling Disputes
Objectives
Brainstorming
SituationaIConversations
Conversation 1 Settling Disputes through
Friendly Negotiation
Conversation 2 Settling Disputes through
Arbitration
Conversation 3 Settling Disputes through
Conciliation
Conversation 4 Talking about the Arbitration Clauses
Passage
Useful Sentences
Settling Disputes through Friendly Negotiation
Settling Disputes through Arbitration
Settling Disputes through Conciliation
Talking about the Arbitration Clauses
PracticaITraining
Business Cases

Agen.cy and Joint Venture
Objectives
Brainstornung
Situational Conversations
Conversation 1 Sole Agency
Conversation 2 Renewing the Duration of a Genera Agency
Conversation 3 Starting a Joint Venture
Conversation 4 Negotiating on a Joint Venture
Passage
Useful Sentences
Sole Agency
Renewing the Duration of a General Agency
Starting a Joint Venture
Negotiating on a Joint Venture
Practical Training
Business Cases

Attending Trade Fairs
Objectives
Brainstorming
Situational Conversations
Conversation 1 Talking about the Preparations
before a Trade Fair
Conversation 2 Applying for a Stand
Conversation 3 Talking about the Design of
the Stand
Conversation 4 Introducing Products at the
Trade Fair
Passage
Useful Sentences
Talking about the Preparations before a Trade Fair
Applying for a Booth
Talking about the Design of the Booth
Introducing Products at the Trade Fair
Practical Trairung

I Business Cases
Inviting Bids and Bidding
Sightseeing
Bidding Farewell
Maintaining Relationships
References